I'll get straight to the point - they are everything you could look for in an ID. To summarize the entire experience with them, I'd use these words: professional, hardworking, efficient, responsible, and most of all, they listen (I couldn't stress enough on how important this was).
Diana designs, and gets her team back at DYEL to generate their 3D drawings and images. Diana has an amazing eye and sharp mind that allows her to visualise and see your home; an empty canvas, as a potential piece of art. As we were building a loft, we didn't have the slightest idea of how to utilise the space, but yet our trust in Diana was not misplaced at all. She knew exactly how things would fit and allowed us to build the perfect loft which has since garnered heaps of praises from our friends.
When things are finalized, and they start getting to work, they get things done at amazing efficiency. Diana and Jovin work exceptionally well as a team.
Jovin is extremely committed to his work. He never misses a phone call or text, and this is so crucial when you are trying to get things to work or unsure of anything. (It's easy to take this for granted, until you realise just how important this trait is when people related to the renovation you are trying to contact just don't pick up their calls or respond to your texts.)
Responsibility is one of the things which impressed me most about Diana and Jovin as a team. They never missed a heartbeat in getting things to work out perfectly. Even for the slightest details that went slightly wrong were rectified without us even having to ask.
During most of the process, it was Diana and Jovin who were reaching out to us first and checking us on the progress of things - which was by all accounts, finished at an amazing pace. (We had to move in before our baby arrived)
Once again, thank you Diana, Jovin, and everyone at DYEL for an amazing job.