Choosing Elpis Interior Design was the best decision we have made! My hubby and I liked Zhi Qi the very first time we met her. During our search for an ID, we felt that she really listened intently to understand our needs, taking into consideration our differences in styles and taste. She even took time to show us product samples on our very 1st meeting. On our 2nd meeting to look at her proposal, Zhi Qi showed us a mood board with her designs. We were very impressed by the efforts she had put into the proposal. She even had ready samples of the materials and colours she wanted to use. She really stood out among some other IDs we had seen – these IDs simply showed us some space planning floor plans and that was all. We also got to meet her team member, Frederick. He was very knowledgeable about different products and we really felt that they would do a good job.
Before we confirmed ZQ and Fred for the job and while waiting to see other shortlisted IDs, we asked ZQ many questions and even asked for changes on her mood board so that we could visualize it better. Even though we had not confirmed them, ZQ still obliged and made changes for us. Sometimes, we would ask her things late at night and she still replied promptly. That really convinced us to make our choice
ZQ and Fred also made the selection of materials easy and stress-free. Whether it was selection of tiles, laminates or toilet fittings, they were at hand to help us choose the right ones to fit the design theme.
When it came to the fabrication and installation stages, Fred would send us regular updates on the goings-on in the unit. We found that we did not need to pop over to see the progress as much as we had thought at first or as advised by friends. Heard of those horror reno stories?? With Elpis, there were none of such issues. Even friends were quite surprised how smooth sailing our entire reno process had been. Any minor issues we saw were also quickly resolved.
Even though ZQ and Fred were facing manpower shortages due to pandemic restrictions, they still managed to hand over our home on time without compromising on quality or workmanship.
ZQ was especially helpful when we were shopping for furniture and soft furnishings – she would give suggestions that we found really useful.
My hubby and I are extremely happy with how our dream home turned out! Looking at the before and after photos of the house, one cannot help but be amazed at the transformation! And how our differences in styles are also incorporated into the theme and there is an area or corner that reflects our individual style without compromising the design.
What about after sales follow ups which is something in the minds of many homeowners? Well, 4 months into our home, ZQ and Fred are still sending people over whenever we spot any issues, even minor stuff like touch ups of paint. We would highly recommend ZQ and Fred to anyone looking for reliable, experienced and professional ID!