Being first-time homeowners, we contacted Ken after noticing several positive reviews on the Budget Reno Facebook page. One month after our reno journey has ended, my wife and I were very impressed as Ken had surpassed all our expectations!
#1 One of his key strength is responsiveness and reliability. As we were both busy at work most of the time, Ken constantly kept us updated about the renovation progress and reassured us by sending us photos of the progress on a regular basis. We trusted him so much that we only stepped into our unit 3 times during the entire reno process. He has been responsive throughout the period, from the time we first signed contract, all the way till now, where he is still responding to our queries after we had moved in.
#2 Next he is very responsiveness and reliability. He made sure to provide us practical advice on home design. His sincerity and realism shone through when he advised us even before we signed a contact that there is no 'perfect' renovation and there would be some minor hiccups here and there. He did assure us that regardless, it was his responsibility to help us solve and correct issues. True to his words, he always helped to troubleshoot and propose workarounds when minor hiccups arose. That being said, he exceeded our expectations, judging from how very smooth and fuss-free our reno process has been!
#3 Most importantly, he managed to build a strong rapport with us. What first started out as a typical client-vendor relationship evolved into much more as we continued to keep in touch as friends. From our personal experience, there are many capable IDs out there who can assure good value and workmanship. However we realized that the ability to share your ideas and concerns freely with your ID is even more important and Ken truly shine in this aspect due to his sincerity and down-to-earth nature.
As first-time home owners, we did not know what to expect and felt lost most of the time. However Ken was able to guide us to achieve our dream home with his experience and patience. Hence, we strongly recommend Ken as an ID, especially to first-time home owners.