We met about 5-6 IDs including Sufen from 3rd Paragraph Interior. I must say first impression is really important and Sufen did well on that! She was well prepared during the first appointment with the floor plan we sent beforehand. A mood board was presented to us according to the theme we told her about, really appreciated that extra effort as none of the IDs actually did that. With that, we confirmed the quotation with her even though our keys collection is 6 months away.
Since we had ample time before our keys collection date, we started to shop for bulky furniture and had also gotten Sufen’s advices on the selection of furniture. She was responsive in her replies despite us sending her queries on weekends or during wee hours.
Came the day our renovation journey started, Austin was assigned to aid Sufen as she was on maternity leave. To be honest, we were alittle afraid to have our renovation passed on to another ID. However, both Austin and Sufen proved us wrong. They worked hand in hand together, alongside with the contractors. Of course, all renovations have their own hiccups, we had ours too. That didn’t ruin any working relationship as both Austin and Sufen were quick to rectify the issues we raised.
Due to Covid 19, the whole renovation journey hasn’t been easy for us, Sufen, Austin and their contractors. Even after the handover, we spotted some minor defects and they accommodated to our schedule for rectification.
Thank you 3rd Paragraph, Sufen and Austin! It was pleasant working with the both of you