Helping my parents to renovate their 30-year-old kitchen has always been a dream of mine since young and I’m glad I was able to engage Key Concept’s expertise to turn the dream into a reality.
Being a first-timer, I had a lot of questions about the process. Fortunately, our dedicated and committed ID consultants, Gary and Jaslin, were very understanding, patient and transparent throughout the entire design and renovation process. They were quick to respond to any questions that my parents and I brought up and ensure that we are kept updated on the renovation work schedule. When we highlighted our concerns and the defects, they responded and acted upon the issues professionally and promptly.
While great workmanship and customer service are important, having good chemistry with your IDs is equally as important because it affects communication. Having said that, I am thankful that my parents and I were able to get along well with Gary and Jaslin, making the entire design and renovation process an enjoyable and fun one!
Thank you once again to Key Concept for exceeding our expectations! Overall, I am very satisfied with how the kitchen turned out! Most importantly, thank you for helping my parents get their dream kitchen!