Zenith Arc was one of five ID firms that Qanvast shortlisted for us. We were impressed with Jacob's professionalism the first time we met, as he was the only ID who resized our floor plan which did not have any measurements to scale without prompting.
Throughout the entire process, Jacob gave us honest and practical advice, and never pushed us to do anything we did not want to. One of many examples: he recommended that we not change our resale apartment floor because it was still in good condition. This meant we could save costs on the renovation, but we did eventually retiled the floor because we preferred another type of finish. He also accompanied us on every trip we had to make to select tiles, curtains and more, and gave good advice during the process too.
Jacob also never rushed us to make a decision to hasten the renovation process, and would patiently explain the pros and cons of the different options available to us, so we could make our own decision.
Because our renovation was halted due to the Circuit Breaker, Jacob would keep us updated on any status changes and help us rush his contractors so that we could move in on time. He also consistently updated us with photos and videos of the renovation site, and would check regularly check in on his contractors. He is prompt in replying to calls and messages, even if we were to send him a message at 10pm or over the weekends.
Most of the contractors he works with are also friendly and very open to sharing advice on things such as how to maintain our house. For example, using what kind of solvents or detergent to clean what type of surfaces to ensure that our fittings and furnishings last.
Most importantly, despite minor hiccups during the renovation process, he made sure that everything was done to satisfaction before the final handover.
All in all, we had a good experience working with Jacob, and would recommend him to anyone who is looking for an experienced and reliable ID.